Introduction to Voice BetŪ

Through your established wagering account at Thoroughbets.com, VoiceBetŪ may be used to place bets on any race defined in the system. VoiceBetŪ is a new and innovative automated system for accessing telephone wagering accounts. The system allows account holders to use either voice commands from any telephone, or key commands from any touch tone telephone to check account balance, place bets, or review bets. With the aid of high quality digital voice instruction, VoiceBetŪ will guide you through the steps required to sign on to your account, place wagers, check for winning bets, and obtain your account balance.

VoiceBetŪ protects the privacy of your account by requiring you to provide your account number and PIN at the beginning of each telephone call. Once your account information is validated, the system states your account balance and begins accepting wagers. Each wager you request is played back to you for confirmation prior to being submitted to the wagering system.

Messages spoken by VoiceBetŪ are as brief as possible and may be interrupted at anytime by experienced callers. The system provides extended prompts for inexperienced callers who made need additional help navigating the system. At any time during the telephone call, you may issue commands to start over, review bets, or request operator assistance.

Call Flow

VoiceBetŪ begins each telephone call with a welcome message, an audio icon, and a prompt for an account number. You may either speak your account number as digits, or use the keys on the touch tone keypad to submit the account number. All touch tone key input is finished by touching the '#' key.

For example, account number 712346 is submitted as:

The account personal identification number, PIN, is requested. The PIN may be spoken as digits or keyed using the touch tone keypad. In public areas where others may hear you speak, use the touch tone keypad to keep the PIN private.

If the account PIN were 1234, it would be submitted as:

If the account number and PIN match, the system will sign on to your account and play back the current account balance followed by a prompt to provide a track and race. At this point in the call flow you may choose whether to speak your bets or key your bets using touch tone. In either mode, you may interrupt the prompting with your selections.

For keyed bets, each part of the bet is followed by the '#' key.

For spoken bets, the track and race are collected, then the amount, bet type and runner(s). Spoken bet details must be in that order. The speech recognizer does not understand extra words like 'umm', uh', or phases like 'I mean'. It fully recognizes track names, race numbers, amounts, bet types and all runner combinations.

For example, the bet: Beulah Park Race 1, $2 Win 1 is collected as:

Notice that when the bet is spoken, several bet parameters are collected together; track and race, then amount, bet type, and runners. Touch tone bets are collected one piece at a time. After confirming a bet, you may make another one.

VoiceBetŪ will also respond to global commands. Theses commands are available at anytime during the telephone call.

VoiceBetŪ uses the following modifiers for exotic bets:

If during the confirmation process you decide a bet is incorrect by replying "no" (2#), VoiceBetŪ will give you the option to correct parts of the bet. Use one or more of the following commands or touch tone keys to correct parts of the bet:

Touch Tone Codes

When using the touch tone capability of VoiceBetŪ, the following Track codes are used (list is subject to change):

Track Code List

When using the touch tone capability of VoiceBetŪ, the following Pool codes are used:

When using the touch tone capability of VoiceBetŪ, the following rules are used for entering runners:

Reviewing Bets