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EZmoney
Frequently Asked Questions
Q:
What
is EZmoney?
A:
The EZmoney funding
system is based on the Automated
Clearing House (ACH) process
that has been popular in other
industries that allow electronic
transfers of money over the
Internet. The EZmoney funding
system works like "direct
deposit" which many
employers offer for payroll
checks.
Best of all, you can also
request funds to be sent
directly back to your bank
account, so no more waiting for
checks in the mail when you want
to make a withdrawal.
EZmoney is simple to set up. You
can register for the service
online and make an initial
transaction in minutes. There is
a form you will need to fill out
and return to our customer
service office, prior to making
additional transactions, or
withdrawing funds from your
account.
Be sure to take advantage of
this new funding option,
available at no charge to all
customers.
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Q:
What
advantages are there in setting
up EZmoney?
A:
The EZmoney system
gives you more control of your
money and allows you to process
your money transfers online in a
secure setting. EZmoney makes it
easier to move funds into and
out of your wagering account.
When using EZmoney, you no
longer have to worry about
gambling blocks on credit cards,
or delays by the U.S. Postal
Service in receiving withdrawal
checks. Managing your funds has
never been easier.
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Q:
What
steps are involved in setting up
the account?
A:
The system for
activation is set up to help you
with each of three simple steps.
To activate EZmoney transfers:
| Step
1: Complete the EZmoney
Authorization Agreement |
 |
This
agreement authorizes us
to transfer money at
your request between
your checking account
and your wagering
account. |
| Step
2: Return EZmoney
documents |
|
|
You
must return a voided
check AND your completed
EZmoney Authorization
Agreement to
the TwinsSpires Customer
Service Office. |
| Step
3: Enter your desired
deposit. |
|
|
Enter
your desired deposit
amount on the Add Funds
with EZmoney page, up to
$50 for the initial
deposit. |
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Q:
Is
my account ready for
EZmoney?
A:
Your account should
already be prepared to activate
an EZmoney account. We recommend
that you review your personal
account information before
attempting an EZmoney account
activation. Your most current
information in our system will
reduce the possibility that your
activation will be denied.
Please be sure to include a
valid eMail address for your
account.
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Q:
What
bank account information
will I need to set up the
EZmoney account?
A:
The system is based
on a proven process of Automated
Clearing House (ACH). This is
similar to the process company
employers use to direct deposit
payroll checks. During the
registration process, you will
need to have your bank account
number and bank routing number.
You will also need a voided
check (or deposit slip if
savings account) from the
account that will be sent in
with the signed Customer
Agreement Form to our customer
service office.
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Q:
How
do I add funds to the EZmoney
account?
A:
Once your account is
activated you can immediately
add funds to your EZmoney
account. Initial EZmoney
deposits are limited to $50.
After your initial EZmoney
deposit, no additional EZmoney
transactions will be permitted
until customer service has received a
copy of your voided check AND a
signed copy of the Customer
Agreement Form. After you
complete this process, log in to
manage your account and select
add funds. You will be given the
option to add funds through your
EZmoney account.
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Q:
How
do I transfer money out of
the EZmoney account?
A:
Once your account is
activated and verified you will
have the option to transfer
funds to your bank account that
you set up through the EZmoney
process. Log in to manage your
account and select withdraw
funds. You will be given the
option to withdraw funds through
your EZmoney account. After your
initial EZmoney deposit, no
additional EZmoney transactions
will be permitted until
customer service has received a copy
of your voided check AND a
signed copy of the Customer
Agreement Form.
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Q:
Is
there a delay in transferring
funds to or from the
account?
A:
Transfers are
generated electronically. In
most cases you will not see any
noticeable delay in the transfer
process. At times of peak volume
during heavy race schedules
there may be a slight delay in
the processing of money
transfers. Withdrawal requests
will take between three and five
business days to complete the
banking process and become
available funds in your bank
account.
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Q:
How
many times can I use the system
to transfer funds?
A:
Our system does not
limit the number of
transactions, although there is
a $25 minimum EZmoney
transaction. Some bank services
may have monthly transaction
limits and charge an additional
service fee. Consult with your
bank customer service
representative to find out if
additional fees are imposed.
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Q:
What
information is checked by
Equifax during the
registration process?
A:
EZmoney uses the
Equifax authentication services
for account activation to verify
information supplied in the
EZmoney setup process. Equifax
is also a credit reporting
company but no credit history
information is accessed in the
account activation process. All
information collected will not
be disclosed to other third
parties, as provided in our
Privacy
Policy.
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Q:
What
do I do if I am denied
activation?
A:
There may be any
number of reasons why an EZmoney
account may be denied. We have found that an incorrect birth date is one of the main reasons for denial.
You will
be given the opportunity to
attempt activation three times
before the system locks you out.
We recommend that you verify
your account information and
supply a valid eMail address
before you attempt to activate
your EZmoney account. Please
contact customer service if you
have a problem activating your
account, or need to update your
account information. Our
customer service department is
available by phone at (866)
891-5100 to assist you. Account
updates can not be done by
eMail, due to security reasons.
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Q:
How
much does it cost to
maintain and transfer funds?
A:
We
do not charge transaction fees when
using the EZmoney system. Some
bank services may have monthly
transaction limits or charge
service fees. Consult with your
bank customer service
representative to find out if
additional fees are imposed.
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Q:
Is
my information secure?
A:
It is very important
that you protect your account
login and password. Our service
is set up to protect your login
and all account information on
the site. We do this through
128-bit encryption on all pages
that contain account
information. All customer
account information is stored on
secure servers, which are not on
public networks, and are
actively monitored.
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Q:
Is
customer support available if I
have any problems with
activation?
A:
Customer support is
available and may be able to
resolve problems encountered in
the activation process. Our
customer service department is
available by phone at (866)
891-5100 or through eMail.
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